SERVICES

CUSTOMER SERVICES

SIMEC worldwide network of professional companies which boast effective sale and techical staff, assures follow through with customers regarding commercial and technical matters.

Teleservice

We are able to give real-time support with Teleservice and provide our customers with immediate help, visualising the condition of the machine and all process data online. The operator can solve problems from a distance in exactly the same way as if he were next to the machine. All this is achieved with a simple modem telephone connection.
Modems can be added in each of our modern machines with a simple customer request.

For further information please contact us : simec@simecsrl.it

SPARE PARTS

All production systems are provided with the technical support documentation required for operations and technical assistance in accordance with working directives and safety and security standards in force at the time of sale.
Each part is coded, so in the event that a part is required, we are able to send the correct part every time.

For further information please contact us : simec@simecsrl.it